Returns/Exchanges

At Trendio, we stand by the quality of our products and want you to be fully satisfied with your purchase. If you need to return or exchange an item, we’re here to make the process as simple and straightforward as possible.

Return Policy:

• 30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange.
• Condition of Items: Products must be unused, in their original packaging, and include all accessories.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Return an Item:

1. Contact Us: Reach out to our customer service team at [your email] or call [your phone number] to initiate the return process.
2. Prepare Your Item: Ensure the product is securely packaged in its original condition.
3. Ship the Item: We will provide instructions on how to ship the item back to us or arrange for a pick-up if applicable.

Exchange Policy:

• Exchanges can be made within the same 30-day period for items of equal or lesser value. If the item you wish to exchange is out of stock, we’ll work with you to find a suitable alternative or provide a refund.

Refunds:

• Refunds are processed once we receive and inspect the returned item. It may take up to 5-10 business days for the refund to reflect on your original payment method.

Non-Returnable Items:

• Certain items, such as perishable goods, personal care products, or custom orders, may not be eligible for returns. Please check the product page for specific return information.

Shipping Costs:

• Return shipping costs may be covered by Trendio if the return is due to a defect or an error on our part. For other returns, the customer may be responsible for shipping costs.

Questions or Concerns? If you have any questions regarding our return and exchange policies.